SMS Terms & Conditions

Effective date: November 13, 2026

These SMS Terms & Conditions explain how The Functional MDs ("we," "us," "our") uses text messaging to communicate with patients. By opting in to receive text messages from us, you agree to these terms, our Privacy Policy and our Terms & Conditions.

1. Program Description

The Functional MDs patient text messaging program sends informational, service-related messages to patients who have opted in. Messages may include appointment confirmations and reminders, rescheduling and follow-up visit requests, notices that results or documents are ready to review in your patient portal, replies to questions you send us about hours, location and services, and important practice updates.

We do not send marketing or promotional messages through this program. We do not include medical details, diagnoses or test results in text messages.

Messages are sent from our phone numbers, including (855) 659-7311 and (317) 799-1000.

2. How You Opt In

You can opt in by ticking the optional SMS consent checkbox on a form on our website, by signing the optional SMS consent section of our patient intake paperwork, by giving verbal consent to our staff by phone or in person, or by texting our clinic number first.

Consent to receive text messages is not a condition of receiving care or purchasing any service.

3. Message Frequency

Message frequency varies based on your appointments and the questions you send us.

4. Message and Data Rates

MESSAGE AND DATA RATES MAY APPLY. Check your mobile plan for details. We do not charge for text messages.

5. How to Opt Out

You can cancel at any time. Reply STOP to any message from us and you will receive one final message confirming you have been unsubscribed. After that, you will receive no further text messages unless you opt in again. To rejoin, reply START.

You may also ask to opt out by calling us at (855) 659-7311.

6. How to Get Help

Reply HELP to any message for help. You can also call us at (855) 659-7311 or email hello@thefunctionalmds.com during office hours, Monday to Friday, 9:00 AM to 5:00 PM Eastern.

Text messages are not monitored for emergencies. If you have a medical emergency, call 911.

7. Carrier Disclaimer

CARRIERS ARE NOT LIABLE FOR DELAYED OR UNDELIVERED MESSAGES. Delivery depends on your mobile carrier and device and is not guaranteed.

8. Supported Carriers

Our messages are supported by major US carriers, including AT&T, Verizon Wireless, T-Mobile and their affiliates. Availability may vary by carrier.

9. Privacy

We use your mobile number only to send the messages described above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Read our Privacy Policy

10. Eligibility

You must be the account holder or authorized user of the mobile number you provide, and at least 18 years old or a parent or guardian opting in on behalf of a patient.

11. Changes to These Terms

We may update these SMS Terms & Conditions from time to time. Changes take effect when posted on this page. Continuing to receive messages after a change means you accept the updated terms.

12. Contact Us

The Functional MDs, 75 Executive Dr, Suite D, Carmel, IN 46032. Phone: (855) 659-7311. Email: hello@thefunctionalmds.com

The Functional MDs

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